Migration Accelerator
Modernise without losing history or momentum.
Migrations are organisational change, not just data
movement.
We plan and execute migrations to Fin with validation, sequencing, and rollout support so teams land in the new world trained, confident, and ready to improve. This keeps transformation moving while the platform foundation shifts underneath.
Connect
Connect to the source, read-only, on day one
Migr8Now connects to your existing platform, Zendesk, Freshdesk, Zoho, HelpScout, LiveChat, or a bespoke source, using read-only credentials. Nothing moves, nothing changes. We're just looking at what you have so we can size the work accurately and show you exactly what's coming across.
Sample
Sample a slice before committing to the full run
Before a single ticket migrates for real, we pull a representative sample into a sandbox Fin workspace. You see your conversations rendered in their new home, with attachments, attributes, and tags intact, and we resolve any mapping questions while the stakes are low.
Validate
Validate the mapping before anything goes live
Tickets, users, companies, tags, custom attributes, and conversation history all need to map cleanly from the source to Fin's data model. We walk you through the mapping document, get sign-off on every field, and run validation queries so nothing gets lost or silently reshaped in transit.
Closed Run
Run the full migration with the source still live
The bulk of your history moves in a closed run while your team keeps working in the source platform. No downtime, no frozen inbox, no agents waiting around. By the time we're ready to cut over, the vast majority of your data is already in Fin and verified.
DELTA
Catch the new closed tickets, and bring the live ones across exactly as they are
The delta run does two jobs. First, it picks up any tickets that closed in the source platform while the closed run was completing, so the historical record stays complete. Second, every open, pending, and waiting-on-customer ticket moves into Fin in exactly the state it was in, with the full conversation thread, attachments, and context intact. Your agents pick them up in Fin from precisely where they left off in the source platform. No re-opening, no re-explaining to the customer, no work in flight that gets dropped.
CUTOVER
Switch over with the team trained and the day-one plan ready
Cutover is the moment the source goes read-only and Fin becomes the system of record. We sequence it for a low-volume window, with the team trained, the day-one operational plan agreed, and a rollback path documented but rarely needed. Most teams are answering tickets in Fin within the hour.
Data integrity and mapping
Every record that moves gets validated against what was in the source. Tickets match, users match, attachments load, custom attributes carry across, historical conversations stay searchable. The integrity report is yours to keep. If anything ever looks off six months from now, the evidence of what came over and how is in writing.
Readiness and rollout
Migration day isn't the win, it's the start. The win is your team walking into the new platform knowing exactly what's changed, how to work it, and who to ask when something doesn't look right. We plan the rollout so that confidence is built before the cutover, not scrambled for after it.
Ready to evolve?
