Fin Enablement

Move from answers to end-to-end resolution.

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AI you can trust.

We configure and optimise Fin, Copilot, and prepare knowledge and guardrails so AI can resolve issues confidently. This includes advancing towards Fin Procedures, resolving complex queries and transactions from start to finish, with measurable quality and a clear QA rhythm.

Strong knowledge foundations

How AI Automation increases

Lifting automation rate isn't one big change, it's three small levers pulled in the right order. Set the attributes that let Fin understand context, give Fin the guidance it needs to behave like your best agent, and tune escalation so handoffs happen at the right moment, not the first sign of friction. Get those three right and the curve takes care of itself.

Attributes

The data Fin reads to understand who's asking and why. Plan, region, tenure, account status, custom attributes from your systems. The more Fin knows about the customer before it answers, the more relevant the answer.

Guidance

How Fin behaves in plain English. Tone, terminology, things to always do, things to never promise, behaviour rules that apply across every conversation, and topic-specific instructions when the standard answer needs nuance.

Escalation

When to hand off and where to send the conversation. Some escalations are rule-based on attributes (VIP tier, region, ticket type). Others are guidance-driven on context (someone mentions injury, a health risk, or a legal threat — escalate immediately).

Fin Procedures

AI-driven workflows that combine natural language flexibility with deterministic control, so Fin resolves your most complex queries end to end.

Written in plain English

Author Procedures in natural language, or paste your existing SOPs straight in. No code, no decision trees, no workflow canvas.

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Precise where it matters

Add branching logic, code snippets, and conditional steps wherever you need guaranteed outcomes. Flexible by default, precise by design.

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Connected to your systems

Fin pulls live data and takes real actions across your stack. Order lookups, refund processing, ticket creation. Not just answers, actions.

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Adaptive, not rigid

When customers interrupt, change their mind, or add context mid-flow, Fin reasons its way through. No dead ends, no stuck conversations.

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Tested before go-live

Run full simulated conversations against your Procedures before anything reaches customers. Find edge cases, validate logic, deploy with confidence.

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Quality & guardrails

Automation only scales if you trust it. We set up the monitors, thresholds, and review rhythms that catch drift early and keep Fin operating inside the lines you set.

Monitors & Scorecards

Quality scoring that runs itself. Monitors pick what gets reviewed; Scorecards set how it's judged. No spreadsheet QA, no gut-feel sampling.

Human-in-the-loop approvals

For high-risk actions like refunds or account closures, Fin pauses and waits for a teammate to approve before continuing. Your team stays in control of the decisions that matter.

Sample reviews

Weekly human review of a structured sample of Fin's resolutions. Not every conversation, just enough to catch drift early and feed the next training round.

Pass rate tracking

Every monitor reports a pass rate. When it drops, you know exactly where to look, what to fix, and whether the fix worked.

Ready to evolve?

Whether you're scoping your first AI initiative or scaling one that's already live, a 30-minute call is the fastest way to find out if Sabel's the right partner. No deck, no pitch. Just your situation and our view of what good looks like.

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