Flexday (Canada)
Flexday required assistance with cleansing their Intercom data after poor implementation originally. The team at Flexday wanted to build a solid foundation of data and users to be able to specifically target their customers based on their point in the customer lifecycle.
"Your guidance and framework for Intercom allowed us to make necessary configurations to do rinse data through Intercom, and allow us to utilize this communication tool better. This also paves the way for a more sophisticated CRM format for Flexday that will automate messaging from Leads to Churns"
WorkinAus approached SCSS (Customer Success Solutions), a customer success and automation consulting firm, to acquire job seekers and employers for their new online job portal in Australia. SCSS analyzed the data and designed personalized onboarding campaigns, chatbots, and checklists to simplify the process. The onboarding process was divided into different stages and had a 5% disengagement rate and a 48% success rate for uploading resumes. SCSS's solution helped WorkinAus successfully acquire job seekers and employers for their platform, and the onboarding process was effective in meeting customer needs.
Rounded (Australia)
Rounded, an Australian cloud accounting software, hired Sabel Customer Success Solutions to improve their Acquisition, Activation, Retention, Revenue and Referral processes to enhance the customer experience. Sabel conducted a review of the platform, analyzed customer behavior, and produced a report with optimal processes and automation for personalization. The report helped improve acquisition and activation rates, and implemented churn and renewal campaigns with success rates of 91% and 78%, respectively. The collaboration with Sabel provided valuable insights and strategies to enhance customer experience.
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